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What is the Best SMS App for Salesforce?

Text messaging is a desirable vehicle for customer communication, and companies using Salesforce often rely on SMS for quick and efficient engagement. Text messages involve communicating in real-time, an essential activity in this age of fast-paced digital living. But this leads to the question of what is the best SMS app for Salesforce because there are many out there and that choice can be difficult. Basically, one would expect the perfect SMS app to be seamlessly integrated into any environment, multichannel with expert automation and supercharge delivery in all ways. This brings us to the best SMS app for Salesforce! Well, when we start talking about the aspects of 360 SMS, one of the best Salesforce texting solutions available the answer becomes crystal clear.

Why 360 SMS Stands Out as the Best SMS App for Salesforce

360 SMS — a native Salesforce app isn’t just an ordinary messaging app, it’s more than that; it is a well-equipped tool that helps businesses fill the gap within Salesforce communication. Being natively built within Salesforce, it offers tight integration, enabling users to manage all communication without leaving the platform. But what really sets 360 SMS apart from other SMS apps?

Natively Built on Salesforce

Salesforce-nativity of 360 SMS is one of the biggest features it offers. This is because it is completely integrated into the Salesforce ecosystem, and works out of the box without third-party plugins or external integrations. This helps you to save some time, reduces friction, and offers a great user experience. Effectively eliminates the need to switch through interfaces and maintains consistency and efficiency by allowing users to send SMS from Salesforce itself.

Multichannel Communication on One Platform

Do you know that around 95% of marketers understand the importance of multichannel marketing but only 73% have implemented it? 

Thus, a multichannel strategy is crucial. While most SMS apps tie users to SMS and MMS alone, 360 SMS lets businesses connect with their customers across 11 channels, which include WhatsApp, Facebook Messenger, Instagram, Viber, etc. all inside Salesforce itself. This results in exceptional response rates as businesses can leverage multichannel campaigns to get in touch with their audience on the platform they prefer. When you send SMS from Salesforce, you’re not restricted to just one form of communication; instead, you can switch between channels to maintain engagement.

AI-Powered Messaging and No-Code Automation

One of the distinguishing factors of 360 SMS lies in its use of AI-driven messaging and automation functions that don’t require any coding knowledge. It’s impressive how the app leverages AI to propose replies that assist businesses in engaging in dialogues, with their customers. These helpful suggestions enhance the efficiency of responses and boost customer satisfaction levels whether it’s for addressing customer concerns or handling sales inquiries. 

The no code automation function is a game changer, for companies seeking to automate customer interactions without the need for development resources investment. You can build chatbots and automated workflows effortlessly without having to code anything at all. This lessens reliance on teams. Accelerates the implementation process resulting in time savings as well, as faster scalability.

Compliance and Regulatory Management

Another critical area where 360 SMS excels is compliance. As businesses face ever-changing regulations around data privacy and communication (such as GDPR or TCPA), staying compliant is a necessity. 360 SMS comes with built-in compliance management features, including opt-in/opt-out tracking, data masking, and message categorization by department or channel. This ensures businesses can send SMS from Salesforce Service Cloud or any other module with full confidence that they’re adhering to regulatory requirements.

Free Support for Smooth Operations

One of the biggest advantages of 360 SMS is its free support. Unlike other SMS apps that may charge extra for customer service or technical assistance, 360 SMS provides ongoing support at no additional cost. Whether you’re setting up a new feature or troubleshooting an issue, you can rely on a dedicated support team to guide you through, ensuring smooth operations without the added burden of extra charges.

Unified Messaging Console and Advanced Reporting

Coordinating communication, through platforms can get overwhelming at times; with 360 SMS’s Unified Messaging Console, everything is neatly arranged in a single location, for easy access and management. From one dashboard users can monitor messages and customer interactions from all channels making it simpler to stay on top of and prioritize conversations. On top of that 360 SMS offers reporting features that enable businesses to assess customer engagement levels track campaign effectiveness and fine-tune strategies for engagements. 

Transforming Business Operations with the Best SMS App for Salesforce

360 SMS goes beyond sending messages. It’s well-equipped to unlock a world of possibilities for your business while interacting with your audiences. With features, like communication channels and advanced reporting capabilities in place, thanks to the 360 SMS toolset businesses can improve customer engagement levels dramatically. Optimize their operations for greater efficiency. This app caters to a variety of communication requirements, across customer service management marketing initiatives lead nurturing, and more all in a user manner. 

Thus, it efficiently reduces manual activities, and this has improved the overall customer responsiveness as businesses have reported with 360 SMS the reduced effort in doing daily tasks forcing them to invest their time more towards expanding business rather than doing repetitive jobs. Whether you seek to send SMS from Salesforce Service Cloud or engage customers via WhatsApp – 360 SMS makes your messages timely, relevant, and compliant.

Now that we’ve explored why 360 SMS is the best SMS app for Salesforce, let’s address some other common questions. Businesses often ask these when it comes to SMS communication in Salesforce:

1. Can Salesforce send SMS messages?

Yes, Salesforce can send SMS messages, but an advanced app like 360 SMS is required to unlock full SMS capabilities and send SMS from Salesforce, including automation, compliance, and multichannel communication.

2. How to send SMS through SFMC?

You can send SMS through Salesforce Marketing Cloud (SFMC) using 360 SMS or similar apps. And not just that, you can even cut back on marketing Cloud messaging prices drastically, 670 times to be precise.

3. How to enable SMS in Salesforce?

To enable SMS in Salesforce, you can opt for SMS API or you need to install an SMS app like 360 SMS from AppExchange. Once installed, you can start sending SMS directly from Salesforce across multiple channels.

Conclusion

Among other SMS apps in Salesforce, 360 SMS is the optimal choice with its native Salesforce integration, multi-channel features, no-code automated response service, and extensive compliance management. Whether your priority is to send SMS from Salesforce Service Cloud or interact with customers across different channels, 360 SMS provides all the set of tools to have a prominent level of personalized communication while being compliant. With the power it brings, no business should suffer if they want to bring their customer engagement strategy up-to-date and simplify messaging forever.

Drop us a line at care@360smsapp.com or click here to contact us.

Siddharth Sehgal

CEO

Siddharth Sehgal is CEO & Salesforce Communication Guru. He helps businesses grow exponentially by putting their Salesforce CRM on steroids with his unique techniques. He is on a mission to help businesses build deeper relationships with their customers.