Effectively Manage Call Volume and Resolve Inquiries Faster with Telephony

360 SMS is a Salesforce-native texting solution with numerous out-of-the-box capabilities. It enables users to perform scalable texting in minutes and distill weeks of work into hours.

More importantly, it is not merely limited to an advanced texting app. It comes with eleven pre-integrated communication channels at no extra cost. It includes SMS, MMS, Voicemail, WhatsApp, FB Messenger, CTI for calling, and many more.

Managing Calling Effectively in Salesforce

Apart from seamless text operation, you can also improve Salesforce CTI communications and perform seamless calling with 360 SMS.

• Comprehensive Dialer

For quick call operations, 360 CTI provides a comprehensive dialer. Users can create their own call-down lists using various filters and logic and use auto-dialer for Salesforce.

With auto-dialers, agents can cut back on manual dialing effort and save a lot of their time.

• Call Routing

Besides, 360 CTI also makes it feasible for agents to handle call volume effectively and enhance customer experience.

360 CTI provides manual and automated call routing options to reduce caller wait time and enhance their user experience.

• Click-to-Dial

Further, click-to-dial functionality helps users with easy dialing without navigation.

Agents can manage missed calls and also triage pending calls based on due dates.

Consequently, users can perform call operations before or on due dates without a miss and generate more leads.

• Call Logs

More importantly, 360 CTI has call logs that give complete information about past conversations with a particular record.

This helps agents to pick up the conversation from where they left and take the conversation forward without wasting time.

• Text-to-Speech for IVR

On the other hand, CTI provides text-to-speech functionality for easy and quick IVR setup. Agents can configure IVR in male and female responses or voicemails without much effort.

Thus, you can provide ‘self-help’ options to users, reduce call volume, and resolve inquiries faster in Salesforce.

Salesforce CTI for Better CallS Management

CTI in 360 SMS allows agents to improve Salesforce CTI communications and perform calling operations conveniently. Users can handle every call effectively with all the information right in front of their eyes.

Also, it enables users to reduce their manual effort, save time, and handle more calls on a daily basis.

Consequently, this improves calling agents’ efficiency and managing calling effectively from Salesforce becomes much easier for them.

To dive deeper into 360 SMS advanced CTI capabilities, reach out to our experts at care@360smsapp.com or contact us here.