Close More Deals with 360 CTI in Salesforce: Here’s How

Today, in a competitive business world, sales teams look for tools that can automate and expedite processes, and improve interactions with customers, ultimately leading to more sales. Salesforce, as we all know is a powerful CRM and even more so with a Computer Telephony Integration (CTI) solution that you can now seamlessly integrate it with.

One of these, 360 CTI is definitely the game changer for sales teams to maximize their output efficiency using a powerful Salesforce CTI. In this blog, we’ll find how 360 CTI helps sales team improve their performance and close more deals

What is CTI in Salesforce?

CTI (Computer Telephony Integration) in Salesforce is a simple concept that means using telephony and CRM together. This integration is meant to allow users to do everything telephonic in Salesforce without leaving the platform. CTI Salesforce enables sales agents to seek customer context in real-time while they are on calls, automating call logging, and communicating a more accurate history of past communication

The purpose of the best CTI integration in Salesforce is to give sales teams the ability to work smarter, not harder. By offering greater visibility on every customer interaction and preventing teams from juggling between systems, CTI allows businesses to close more deals faster focusing on what matters- revenue-generating call interactions. 

360 CTI- A Salesforce CTI App Helping Close More Deals

Do you know 360 CTI doesn’t solely stick to a calling solution? it’s a comprehensive tool that empowers sales teams to enhance their processes, improve communication, and boost deal closures. Here’s how:

Increased Productivity with Automated Workflows

Sales representatives waste a lot of time manually logging calls, creating records, and making multiple calls to convey the same message. With 360 CTI integration in Salesforce, all these are automated so that the team can focus solely on building relationships and converting leads. Features such as auto lead creation, automated call logging, and call automation help to ensure the teams don’t miss any detail and the sales cycle is faster due to various automation.

Improved First Call Resolution for Customer Satisfaction

Customer satisfaction is the key to closing deals. The more struggle a caller has to do to get an appropriate resolution, the lesser is customer satisfaction level. 360 CTI integration in Salesforce equips sales reps with the best features to maximize customer satisfaction and improve first call resolution so that callers do not have to make repeated calls. Sales reps can transfer calls, perform call conferencing, or configure IVR to resolve queries in a single call. This helps to accelerate purchase decisions, increasing the chances of conversion.

Seamless Collaboration for Faster Closures

Sales success starts with collaboration. Salesforce CTI integration using 360 CTI is native which allows sales teams to collaborate better with centralized data, and refer to call recordings, notes, and other information across the Salesforce ecosystem. It makes all information accessible to all sales team members so that they can sell more and make faster decisions.

Time Saving with Click-to-Dial and Power Dialer

Time-saving is necessary for sales success. More time means more sales. With 360 CTI’s click-to-dial and power dialer features, sales reps can reach out to a larger number of leads in less time. By automating dialing and eliminating manual number dialing errors, these tools ensure that teams can make calls within seconds and save an ample amount of time.

Call Monitoring for Continuous Improvement:

Call monitoring and whispering are some of the crucial features of advanced CTI Salesforce offered by 360 CTI. This enables managers to coach agents during live calls. When agents face any objections or get stuck over a particular topic, managers can help without letting the caller know.

This approach can help increase engagement with customers and close more deals. Also, managers can revisit recorded calls to analyze previous interactions and highlight best practices that can help to drive sales. As these recordings serve as training opportunities, agents are able to repeatedly refine their skills, and learn from each interaction to handle different customer scenarios in a better way.

Salesforce CTI Mobile Accessibility for On-the-Go Sales

360 CTI never stops when you are away from your desk just like sales never sleep. 360 CTI’s compatibility with the Salesforce Mobile app and its own 360 Textolic app allows sales reps to stay in touch and productive no matter where they are.

On the road, in a meeting, or at a remote office, sales teams can manage telephony operations, access vital information, and respond to leads in real-time. This flexibility ensures that no opportunity is ever missed. Also, your team remains agile, efficient, and ready to close deals wherever they go.

Data-Driven Decisions for Targeted Sales Strategies

Salesforce CTI integration using 360 CTI provides sales teams with powerful call analytics and detailed reporting solutions to gain actionable insights into the calls-related data such as inbound calls, outbound calls, call duration, and deposition. Through analyzing call data, teams can discover customer preferences, find patterns, and identify areas of opportunity.

Such insights enable sales teams to optimize their strategies, focus on high-value leads, and devise personalized tactics that boost conversions. In the end, it simplifies sales processes, minimizes effort wastage, and optimizes the probability of closing deals more effectively.

Addressing Additional Questions About CTI in Salesforce

To provide a deeper understanding of CTI Salesforce, let’s address some frequently asked questions:

What is CIT in Salesforce?

CIT stands for Computer Integrated Telephony, a broader term that encompasses the integration of telephony systems with software platforms like Salesforce to improve communication and operational efficiency.

What does CTI mean in CRM?

CTI, or Computer Telephony Integration, in CRM, refers to the technology that integrates phone systems with CRM platforms. This is done through Salesforce CTI integration and enables streamlined communication, better customer data management, and improved team productivity.

How to enable Salesforce CTI?

Enabling Salesforce CTI involves integrating a CTI solution like 360 CTI through the Salesforce AppExchange. Once installed, administrators can configure settings to align the solution with their specific sales processes.

Conclusion

Sales teams today need tools that not only simplify operations but also actively contribute to better results. With CTI integration in Salesforce, businesses can harness the power of telephony to transform their sales processes. 360 CTI, with its powerful features and seamless Salesforce compatibility, emerges as the ideal solution to help your team close more deals, improve customer interactions, and achieve unmatched efficiency.

Let your team work smarter, connect better, and close faster! If you’re ready to take your sales operations to the next level, get 360 CTI and elevate your call operations now.