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VoIP benefits

4 Lesser-Known VoIP Benefits for Small Enterprises

With the evolution of communication technologies, traditional communications systems like emails have taken a backseat. Communications methods that can add some value to a business are what businesses keep hunting for. VoIP is increasingly becoming a more accepted method to play with calls in business operations due to the unique advantages it brings to a business. Before listing down VoIP benefits, a brief idea of what VoIP is essential to help newbies get better clarity of the concept.

What the Heck is VoIP?

Voice over Internet Protocol is an extension of VoIP. Conventional phone calls use regular mobile or landline networks to place or receive calls.

On the contrary, VoIP is the process of making and receiving calls over the Internet.

While using VoIP, analog signals are converted into digital signals over Internet Protocol networks.

Lesser-known VoIP Benefits for Small Businesses

Lowers Business Investments

One of the major challenges faced by small enterprises is budget constraints. As a result, every cost-saving opportunity is vital for SMEs.

VoIP is an undervalued aspect that can easily help minimize business expenses by lowering communication costs without compromising the quality of business operations.

VoIP can be 40-80% cheaper than traditional calling plans. One reason could be that no additional hardware or system is required for VoIP Calls.

It uses the existing Internet plan, which doesn’t put a strain on your pocket.

Thus, small enterprises can save upto 60% on the enterprise phone bill and 90% on international calls.

Provides with Auto-Attendant and Eliminates the Need for Additional Manpower

Organizations count on additional employees like receptionists and equipment like answering machines to address calls after office hours.

This generates the need for more staff, which leads to increased expenses.

There are several advantages of VoIP. One is an auto-attendant feature. Using this feature, small enterprises can waive costs usually spent on the employee’s salaries.

Auto-attendant transfers the calls to the extensions as callers specify. Thus, employees do not have to intervene and transfer calls manually.

Helps with Better Call Quality

Call quality can never be an issue with VoIP in Salesforce. With traditional phone calls, unclear voices, lag, and call dropout can be major issues that you might have to face.

But with VoIP, as long as you have a stable internet connection, you can enjoy superior quality calls.

Its advanced capabilities like audio compression and noise-canceling microphones help you achieve crisp and quality sound quality and remove speech redundancies.

Provides Users with Better Scalability

Business systems should be scalable enough to scale with business needs. One of the best advantages of VoIP is higher scalability.

Whether you’re increasing your company size or opening new office branches at different locations, you don’t have to purchase additional lines to expand your business.

Thus, you can easily add or remove lines when a new member is added or removed from the team.

In contrast, traditional phone systems are difficult to scale and need dedicated hardware.

Manage Calls Better with Advanced VoIP Features

Regardless of the size, VoIP adds a wide range of advantages to a business. Superior quality calls allow organizations to have effective conversations without any chance of miscommunication. Moreover, VoIP is a cost-effective option that helps cut back business expenses by eliminating calling and hardware expenses.

Also, it helps with better productivity as employees can use several advanced features like call conferencing, video calling, auto-attendant, etc., which are not available with traditional phones systems. 

To know more about how you can use VoIP for your business vertical, reach out to our experts at or contact us here.