In a world full of countless business communication apps, the real struggle is to find the right one for your firm to tap into more effective business communications.
The availability of too many apps is often confusing for firms. Some apps provide ease of use and the best support, while some offer the best capabilities to transform business communications.
Consequently, businesses have to compromise one aspect for the other. They also end up choosing the wrong app that doesn’t align with their business needs, which further leads to unproductive business interactions.
Regarding Salesforce business communications, getting the best in-demand communication channels to interact with target audiences is the best approach. This is where SMS and WhatsApp come into play. And to make the best out of these channels,
the need for the best solutions to manage communications over the two most essential channels arises.
To fill out the Salesforce business communication gaps due to insufficient capabilities and the selection of the wrong apps, we have got you the best SMS Salesforce apps that you should consider in 2024 to take your Salesforce communications to the next level.
Top 5 Salesforce SMS Apps in 2024
#1) 360 SMS App
A fully enabled Salesforce native multi-messaging solution.
Location: USA, UK, India
Year of Founding: 2012
AppExchange Rating: 4.9
Industries: Financial Services, Healthcare & Life Sciences
The 360 SMS app is a well-designed Salesforce native texting solution that offers countless advanced features to revolutionize Salesforce communications.
The app is a perfect multi-channel solution that offers 11 channels pre-integrated for effective communications. This includes SMS, MMS, WhatsApp, Facebook Messenger, CTI, Voicemail, Viber, WeChat, Line, Instagram, and Kakao Talk.
360 SMS, a versatile Salesforce text messaging app, empowers users with diverse texting capabilities, allowing messaging for SMS, WhatsApp, Viber, Instagram, and more channels.
Adopted by industries like Healthcare and Education, 360 SMS lets users connect with their audience over their preferred channels, which helps drive more engagement. The app also facilitates CTI use from Salesforce for streamlined communication.
AI-Powered One-On-One Texting
Undoubtedly, the power of AI has always made our lives simpler, the same thing you can experience with business texting using the 360 SMS app.
To make P2P texting simpler, 360 SMS helps you with auto-generated responses taking context from past conversations. You can simply approve those responses and send text from Salesforce faster. If required, you can also send them after tweaking responses as per your convenience.
Apart from this, you can also access conversation history to begin conversations where your customers left at last, which adds to your customer convenience.
In different business verticals, there are different automation requirements. This application empowers users with no-code and standard Salesforce automation capabilities to accommodate those specific use case requirements.
Whether you are sending single or bulk SMS from Salesforce, you can enjoy the convenience of the point-and-click capability to schedule messages over different channels like SMS, WhatsApp, Facebook, etc. The app smoothly works on classic and lightning versions of Salesforce, which you can opt for as per your preferences.
Not only is there no code automation, but users can also count on standard Salesforce automation capabilities like ProcessBuilders, flows, workflows, etc., for complex automation requirements.
No-Code Surveys and Chatbots
As 360 SMS supports no code automation, you can configure chatbots and text surveys without coding.
This eliminates your dependency on experts, saving you time, effort, and investment. You can conveniently capture it at scale.
From single to bulk Salesforce text messaging, 360 SMS supports bulk messaging from all Salesforce custom and standard objects. Whether you want to send bulk messages using customizable list views, campaigns, or Salesforce reports. 360 SMS allows you to do that.
You can conveniently send SMS from Salesforce to millions in one go or even target specific campaign members using bulk messaging from campaigns.
This eliminates the need to send messages in batches, saving you from repeated work.
Single Window Console for Productivity
360 SMS also offers a single window console to manage most texting operations from one screen. This saves you from too much navigation, making texting operations convenient for you.
You can send bulk messages, apply keyword filters to segment responses, export data into PDF or Excel, edit records in line, and much more. This helps to accelerate text operations and Manage time conveniently at scale.
When it comes to data security, 360 SMS is unmatched by all as it holds serverless architecture. This means it doesn’t store anything and keeps your data safe and secure, preventing it from data theft or misuse.
According to the PWC Esendex Report, 15% of users choose SMS marketing due to its security.
One crucial thing to boast about 360 SMS is its compliance mechanism. The app is compliant by design. Whether you are looking forward to managing existing texting laws and regulations or new ones that are coming your way, you can manage them all with 360 SMS.
You can opt-in or opt-out selectively, respecting your customers’ preferences, and even add custom fields to manage new compliance requirements from different countries.
Verticals like Education, Healthcare, Finance, Healthcare, ISP, Mortgage, Nonprofits, Insurance, Recruitment, Real estate, and Legal can completely count on 360 SMS for their texting needs and flourish their business.
Messaging Apps Other than the 360 SMS App
Besides 360 SMS, you can consider 4 Salesforce messaging apps for Salesforce texting. These apps are Mogli SMS, Mercury SMS, SMS Magic, and Smart SMS App for Salesforce by Girikon.
1) The 360 SMS app has marked its presence in the US, UK, Australia, and India. The app was introduced in 2012. The app has helped several industries like Construction, Finance, Nonprofits, Real Estate, Engineering, Education, and Nonprofits to transform their business communications and communicate effectively at scale.
2) The second app on the list is Mercury SMS. The app was launched in 2014, and in 2021, it was acquired by MessageMedia.Finance and Government are some of its main industries, and its office is located in the UK.
3) The third app is SMS Magic for Salesforce. Its offices are in the US, UK, and Australia, and the app was launched in 2008. Its main industries include Education and Finance.
4) The Fourth app is Mogli SMS. It is located in Niwot, Colorado, USA, and was introduced in 2011. Verticals like Education and Financial Services rely on this app for their Salesforce messaging needs.
5) The fifth app is the Smart SMS App for Salesforce by Girikon. Its current offices are in the USA, Australia, and India. The app was introduced in 2017.
Top 4 Salesforce WhatsApp messaging Apps in 2024
Undoubtedly, WhatsApp is the most preferred messaging app globally, which makes it even more effective and desirable for effective business communications. So, to help you get the best WhatsApp app for WhatsApp messaging in Salesforce messaging, we have compiled the list of the top 4 WhatsApp apps to consider in 2024.
#1) 360 SMS App
As 360 SMS is a well-defined multi-channel Salesforce texting solution, it offers you WhatsApp also. You can access a complete sweet of out-of-the-box 360 SMS messaging capabilities over WhatsApp and redefine your WhatsApp business communications.
360 SMS helps you with AI-powered one-on-one WhatsApp messaging, bulk texting that allows you to send messages to millions, multi-channel campaigns, and much more.
In addition, you can also use your personal WhatsApp with the help of the Chrome extension and allow your remote teams to access it.
WhatsApp Messaging Apps Other than the 360 SMS App
2) The second app for Salesforce WhatsApp messaging is Tuvis. The app was founded in 2016 and is used by industries like Communication, Education, and Financial Services. Its presence is widespread across different countries, including Israel, Brazil, Argentina, Mexico, and the United States.
3)The third app for WhatsApp texting is Inno Valley Works. It was founded in 2018 and has marked its presence in countries like the USA, UK, Canada, UAE, and India.
4)The fourth WhatsApp texting provider is Girikon, founded in 2015, and its core industries are Communications, Retail, Travel, Transportation, and Hospitality. Its offices are located in countries like India, USA, and Australia.
Gear up to Empower your Business with the Best Salesforce texting Apps in 2024.
Finding the best Salesforce app for effective Salesforce operations is pretty challenging in the ocean of apps and service providers. Whether you’re a newbie or a market player for quite a long time, advanced apps are always in demand to improve business operations and make them smarter.
With the handy information about the best Salesforce texting apps in 2024, you can always proceed in the right direction while choosing communication apps for Salesforce texting, WhatsApp messaging, and calling. This way, you can make your investments worthwhile and maximize the impact of your business communications. So what are you waiting for? Reach out to our experts at email@example.com or contact us here and gear up for meaningful business interactions.