Call Management Getting Tougher Every Day? Improve Agent Efficiency by 10X Getting Around These Challenges Having the right solutions is vital when looking forward to managing your business communications well. But before that, you need to understand what kind of solution would fit the bill depending on your business requirement….
CTI
Need Salesforce CTI? Here’s How an Ideal Salesforce CTI Integration Should be Superior quality customer experience across all channels contributes to a good brand reputation. Firms must have all the essential capabilities to manage business communications well regardless of the communication channel a prospect or customer chooses to connect with…
CTI Integration: Text and Call Simultaneously to Improve Interactions Business operations are not just limited to texts. It extends to calls as well. Good customers service depends on how well you serve your customers. Thus, the better you handle your prospects and customers, the better returns you get. So, one…
Transform & Accelerate How your Floor-representatives Lead Calls with CTI in 360 SMS Work within timelines has become a requisite to speed up processes in the business. Serving customers or assisting them over call sometimes stretch the timeframe to an unexpected limit due to a lack of required data by…
Effectively Manage Call Volume and Resolve Inquiries Faster with Telephony 360 SMS is a Salesforce-native texting solution with numerous out-of-the-box capabilities. It enables users to perform scalable texting in minutes and distill weeks of work into hours. More importantly, it is not merely limited to an advanced texting app. It…
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