Everything you need to know about 1-on-1 Conversational Texting Customers want to be reached out to when their interests are still fresh, and in real or near-real-time. Receiving a call from a representative for a text response sent months back seems forced. From here on out, you can say ‘No’…
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Texting Automation: Eliminate manual intervention for text conversations Understanding text Automation In recent years there’s been an exponential rise in demand for texting automation processes and a decline in manual handling of workflows across industry. The benefits of automated texting, though unprecedented, wash away as soon a manual intervention is…
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