Listen to this article

Salesforce SMS Fail-Proof Ways to Accelerate Your Salesforce Messaging with 360 SMS

With business evolution, impactful communication has become pivotal to building customer relationships. Salesforce (CRM) is one of the CRM platform leaders that has come a long way in improving business-client interaction. But pairing Salesforce with superior messaging can do wonders in terms of effective communication and quality customer relationships.  Enter 360 SMS, to improve messaging strategies and guarantee superior customer service will be provided smoothly.

In this blog, we will find out how 360 SMS can help speed up your messaging operations and save more time for sales-focused activities like lead generation. But before diving into Salesforce SMS maximization, here comes a million-dollar question:

Can Salesforce Send SMS Messages?

No, Salesforce does not offer default capabilities to send SMS from Salesforce, but still native Salesforce messaging can be added with the help of third-party apps like 360 SMS. 

However, Salesforce also provides users a method of communicating through the Salesforce Marketing Cloud’s Mobile Studio (usually higher up in terms of complexity, costs, or third-party implementations.)

For those businesses looking for a better and more usable tool, 360 SMS emerges as a perfect app with superior features that help you go over basic SMS Salesforce messaging, accelerate texting operations, and deliver unmatched value.

360 SMS for Accelerated Salesforce SMS Operations

Speedy and effective communication is one of the primary objectives shared by every organization. Less time investment in business operations equals more time for high-value tasks and strategizing. This is where 360 SMS can prove to be a game-changer as it offers a wide range of capabilities to perform messaging operations faster.

Streamlining Salesforce SMS Operations with Swift Automation

Many industries look forward to being fast and precise to keep up with the fast-moving world. Swift automated messaging is often non-existent which leads to delays, errors, and missed opportunities. With 360 SMS, you can easily eliminate these inefficiencies using its click-based automation in Salesforce.

By using easy automation, businesses can automate SMS Salesforce messages in ample ways from schedule messages to running more strategic campaigns for better results. Businesses can trigger a follow-up text when a new lead is captured, ensuring prompt engagement. This kind of approach helps you ensure no opportunity is missed while saving time and accelerating messaging workflows with ease.

Enhancing Chat Sessions with AI Power

Extended chat sessions are no longer in the game. Personalized and quick interactions are something modern customers look forward to. 360 SMS paves the way for AI-powered peer-to-peer (P2P) Salesforce messaging to make conversations smarter and more impactful. 

Using this feature, businesses can get context-aware auto-suggested responses for faster and more relevant interactions. This blend of AI in messaging enhances the speed and quality of conversations, giving businesses a competitive edge.

Prioritizing Conversations with Visual Cues

In environments with high SMS Salesforce message volumes, it’s easy to lose track of unread or time-sensitive messages. 360 SMS tackles this by enabling you to color code those unread messages based on how long ago you got them. The easy yet effective feature will help agents prioritize long-pending unattended conversations first, so they can minimize the response time.

The unread messages would be in a different color if it was anything over 2 hours old and the most recent ones would be presented in a different color. Colors and time gaps are something that users decide. This effective visual prioritization helps to ensure that no messages are missed and interactions can be quick and smooth.

Responding Instantly Round the Clock

Timely replies are valued by customers, even outside your business hours. 360 SMS allows businesses to add no-code chatbots within Salesforce so that they can respond 24/7. Instead of the high level of development that traditional chatbots need, 360 SMS chatbots are optimized for ease of use. Businesses can then build and configure them using an intuitive interface and drag-and-drop features.

From answering FAQs, and scheduling appointments, to qualifying leads, you can bank on Chatbots for the automation of several use cases. The higher effortless automation enables a 24/7 accessible business that is always ready to resolve customer queries. 

Eliminating Navigation while Performing Text Operations

Time consumption increases when users have to repeatedly juggle between multiple screens to manage messaging operations. 360 SMS helps you get around this problem by offering a unified console that lets you reduce navigation and perform most text-related operations using a single screen. Whether you want to send SMS from Salesforce in bulk, edit records, filter responses, or do any other task, everything can be performed using a single screen. This sort of arrangement while performing text operations helps to save time, paving the way for faster completion of tasks.

Extending and Accelerating Marketing Cloud Operations

Beyond Salesforce’s core CRM functionalities, businesses using Salesforce Marketing Cloud (SFMC) can also leverage 360 SMS for simplified and faster messaging. SFMC SMS capabilities with 360 SMS enable businesses to run highly targeted campaigns faster. Using out-of-the-box composer,  scan design Journeys in the Marketing Cloud much faster and conveniently.

Also, users can import pre-built message templates from 360 SMS, edit them, and merge them with any custom field values, eliminating the need to write every message from scratch. Users can easily get powerful drag-and-drop features into the Marketing cloud and eliminate dependency on cumbersome tasks. By integrating 360 SMS for SFMC SMS, firms can transform their marketing Cloud texting operations drastically.

Now that we have understood the potential of 360 SMS for accelerating Salesforce messaging, let’s answer some crucial questions to make your Salesforce texting journey easier.

Additional Questions

What is the best SMS app for Salesforce?

Undoubtedly, 360 SMS is one of the best SMS apps for Salesforce due to its out-of-the-box features like no-code automation, AI-driven messaging, multi-channel support, and more for Salesforce.

Does Salesforce have instant messaging?

Yes, 360 SMS is a native Salesforce instant messaging app that allows for in-the-moment customer interactions via no-code automation and AI-powered messaging.

Can CRM send SMS?

Yes, most CRMs, including Salesforce, can send SMS with the help of apps like 360 SMS. This app offers advanced messaging capabilities to send SMS from Salesforce.

Conclusion

Accelerating messaging in Salesforce requires the right tools and strategies. Salesforce is a powerful platform, but 360 SMS elevates it with features that will save time, increase personalization, and make messaging faster and more effective. Whether it be drag-and-drop features, no-code automation, AI-powered messaging, or integration for SFMC SMS – 360 SMS helps businesses keep up with the competitive market. Businesses can easily drive tangible outcomes and enjoy commendable business growth by embracing 360 SMS advancements.

Siddharth Sehgal

CEO

Siddharth Sehgal is CEO & Salesforce Communication Guru. He helps businesses grow exponentially by putting their Salesforce CRM on steroids with his unique techniques. He is on a mission to help businesses build deeper relationships with their customers.