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Want to Make the Most Out of Facebook Salesforce Integration? Check This

You may find multiple options in the market for Salesforce Facebook integration, but what you will gain with such integration is what actually matters.

Obviously, you’re not searching for Facebook Salesforce integration for the sake of adding just another channel in Salesforce.

With this integration, you wouldn’t like to get limited to sending and receiving messages on Facebook. You’ll definitely be happy if you get something more exciting, advanced, and innovative for Facebook interactions in Salesforce.

And to make your hunt for Salesforce Facebook messenger integration effortless, we have 360 SMS for you.

So, before you think about what difference 360 SMS can make for Salesforce Facebook operations, let us help you understand that through this blog. We have got 5 questions to ask yourself before integrating Facebook into Salesforce. These questions will surely help you get the best Facebook integration for your firm. 

5 Questions to Ask Before Choosing Facebook Salesforce Integration

Facebook can serve as an important channel for everything, be it marketing, lead generation, sales, etc. Hence, its essential to be equipped with the best for managing interactions on Facebook. Around 89% of marketers worldwide use Facebook.

Can you speed up your one-on-one Facebook conversations?

You know how it feels when you’re waiting for a reply? It’s not fun, right? Well, today’s customers are just like us—they’re not fans of waiting around either. That’s why it’s super important to be quick and spot-on with your responses, especially in the world of social media.

Now, imagine you’re handling customer inquiries on Facebook Messenger and want to reply lightning-fast. That’s where Facebook Messenger integration in Salesforce comes into play, along with this cool tool called 360 SMS.

So, here’s the deal: with this integration, you’re not just typing out responses manually. Oh no, that would take ages! Instead, you’re getting this nifty feature powered by artificial intelligence. It’s like having a smart assistant right there with you.

This AI magic analyzes your ongoing conversations with customers and suggests responses based on what’s being discussed. Pretty neat, huh? It’s like having auto-suggestions tailored specifically to your chat.

Now, you’ve got options here. You can either fire off those suggested responses as they are, saving you heaps of time, or you can tweak them to add that personal touch. In short, you don’t have to write responses from scratch.

You can be quicker with responses without compromising the quality of responses with AI power for Facebook Messenger conversations in Salesforce. That’s a win-win for everyone involved!

Can I Target multiple Channels in a Single Facebook Campaign with this Facebook Salesforce integration?

It may seem like Facebook is the answer to all the problems and ways to reach your target audience. But guess what? Just to give a few examples, today’s customer is present not only in social networks. You can witness a wide range of people texting, chatting, sending messages yes, and continuing to linger on Facebook.

Now, imagine if you could reach them across all these channels with just one campaign. Well, with 360 SMS Salesforce Facebook messenger integration, you totally can! It is all about providing customers with choices and targeting relevant markets. Thus, whether they are in the mood for a simple text, an e-mail, a conversation in WhatsApp, or a message on Facebook Messenger, you’re on the spot!

And here’s the best part: It is not only seeing them but appealing to them in the way they think, act, and voice their opinions. It’s like saying: “Hello, we are here with you no matter how you feel about it, let’s talk”.

So here, it would not be wise not to have an account on more than one platform. In essence, by using 360 SMS, you are targeting more prospects, engaging these customers in an entirely different dimension and most importantly, achieving higher conversions for your campaigns.

How many Facebook audiences can you target in one go?

Imagine this: at times, it may be necessary to directly communicate with a segment of society with a specific marketing message, and at other times, the objective may be to get the message across to a large number of people. But consider this: how would you feel when you have to spend time sending messages in batches using Facebook Messenger while targeting millions?

But wait, there’s a smarter approach: enter 360 SMS. This cutting-edge tool revolutionizes your outreach efforts by offering seamless bulk messaging capabilities, regardless of audience size. Whether you’re sending messages to select VIP clientele or sending messages to millions of potential customers, the 360 SMS Facebook Messenger integration in Salesforce means that it’s simple – Salesforce reports power this feature as well.

No longer do businesses have to manually narrow down their lists and stress over the size of their outreach. With 360 SMS, your campaigns can be implemented efficiently and effectively, with their message delivered to the proper consumers at the proper time.

Is it possible to configure Facebook surveys and chatbots yourself?

Hey folks, do you remember that not that long ago, developing surveys and chatbots was quite a large process? To get it done, you’d have first to gather the professionals and tell them what you want; sit back, wait for them to do their wizardry, and cross your fingers that things would go just fine. Oh, speaking of how time-consuming can that be?

Well, here’s the game-changer: Take control of chatbot and survey building with Salesforce Facebook Messenger integration with 360 SMS. Well, no more relying on developers because, with this, you can now create your own Facebook Surveys and chatbots without coding skills.

And yes, that’s right. With a click of a button, you can easily design surveys and chatbots to fit perfectly into your business needs, cutting down on the all-important time and cost. It’s like having your tools ready for use anytime.

So, why wait for others to do the job? With 360 SMS, you’re in control, making things happen on your terms.

What about new compliances for Facebook messaging?

Managing compliance requirements is a given, but what happens when new regulations pop up? It can feel overwhelming, right? Well, 360 SMS has you covered. With 360 SMS, you have the flexibility to add custom fields that help you manage both existing and new compliance requirements.

Contrary to traditional games that may require adaptation to changing rules, there is no need for that in this case. When you’re using the system, you can set it according to your needs. This would enable you to avoid non-compliance without much stress. It is almost like having a toolbox performed to your specific needs and ready to mimic at an instance.

Thus, ensuring that the changes do not cause a fuss each time there is a shift in the compliance regulations, you can easily integrate this as your new compliance management tool. Compliance management with 360 SMS is easier said than done, so it is easier to leave it to 360 SMS while you can focus on changing the game in your business.

Conclusion

In the swiftly growing digital industry, it is extremely important to draw out the full potential of the Facebook Salesforce integration. That’s where 360 SMS comes into play with its strong and versatile characteristics, guaranteeing efficient communication flow, improved compliance solutions and tools, as well as greater customer engagement without the need to code. Tired of the average marketing Booy? Find out how 360 SMS can make a big difference to the way you interact with your Facebook Salesforce right now. Reach out to our experts at care@360smsapp.com or click here to contact us.

Siddharth Sehgal

CEO

Siddharth Sehgal is CEO & Salesforce Communication Guru. He helps businesses grow exponentially by putting their Salesforce CRM on steroids with his unique techniques. He is on a mission to help businesses build deeper relationships with their customers.