360 SMS App for Zoho CRM
Convert more with an AI-powered multi-channel Zoho messaging app that helps you reach more customers, engage impactfully, and accelerate sales exponentially.
A frontrunner in CRM innovation with 13+ years of expertise, now bringing powerful, AI-backed messaging to Zoho CRM.
Enable AI-powered Customer Engagement from Zoho
Make every customer interaction count and convert
more with SMS, MMS, and WhatsApp Zoho integration
- Truly a Zoho-native app- no redirection
- You and your data remain on Zoho
- Install and get started in one click
- Improve CSAT & CRR with multi-channel engagement
- AI-powered Zoho messaging for profitable quarters
It’s your all-in-one setup to turn Zoho workflows into real customer conversations.
Zoho CRM Texting Solutions that Boosts Conversions
Stay Connected to Customers and Sell Faster to Prospects
Turn every message into an opportunity using SMS, MMS & WhatsApp — all within Zoho CRM.
Have questions related to 360 SMS for Zoho CRM?
Drive Sales with AI-powered SMS App for Zoho CRM
Template with AI
Get personalized template suggestions and create engaging templates with AI for higher engagement.
Compliance with AI
Automate and manage compliance based on customer intent using AI, rather than relying on incoming keywords.
AI-suggested Replies
Get AI-suggested responses based on the ongoing conversation context and engage in more meaningful conversations.
AI ChatAgent
Enable the AI chatbot to respond to incoming messages in real time, 24/7, so that no opportunity is missed.
Success Stories from 360 SMS Users
Why Integrate 360 SMS with Zoho CRM?
50%
Faster Follow-Ups
User-defined triggered messaging based on CRM activity reduces delays and prevents missed opportunities.
53%
Reduced Manual Effort
Automated scheduling and backend logic handle repetitive tasks, freeing your team for higher-value work.
35%
Higher Engagement
Personalized messages using CRM data make every interaction relevant, boosting customer engagement.
Unlock smarter Sales & CSM with 360 SMS App for Zoho
Start Your Free Trial Today!
FAQs
Does it support MMS (images, PDFs, videos) in Zoho?
Absolutely. 360 SMS supports MMS in Zoho CRM, enabling you to send rich media like images, PDFs, and videos to make messages more engaging and informative. You can share documents, visuals, and promotional creatives effortlessly—all within your Zoho interface without switching to any external platform.
Can I run drip/automated messaging journeys in Zoho CRM?
Yes. You can set up automated messaging journeys directly in Zoho CRM. You can trigger SMS, MMS, or WhatsApp messages based on lead activity, follow-ups, or time-based rules—ensuring timely engagement and nurturing without manual intervention or code.
Does it support two-way (bidirectional) conversation history?
Yes. 360 SMS enables complete two-way communication inside Zoho CRM. All inbound and outbound messages appear in a single thread linked to each record, giving you full conversation history for context-driven follow-ups, personalization, and improved customer experience.
Can I schedule messages or send template-based replies automatically?
Yes definitely. You can schedule messages to send at the perfect time or trigger template-based auto-replies using Zoho workflows. This ensures timely engagement, consistent responses, and improved customer satisfaction—without manual effort.
Is there a WhatsApp chatbot or auto-reply support inside Zoho?
Yes. 360 SMS offers auto-reply support with AI ChatAgent in Zoho CRM. These bots handle routine queries, respond instantly 24/7, qualify leads, and ensure no conversation goes unanswered—even outside business hours.
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