What’s the point of sending business information that never reaches or is read by audiences?
This is the major issue that businesses often face when they try to connect with audiences through calls and emails. These days potential customers are more indulged in text messaging than emails for communication.
Thus, you can’t miss out on the SMS channel when you’re looking forward to easing and accelerating communications and improving business outreach. Texting is the most effective and reliable communication tool for business communication at present and in the future, too, as texting in business is continuously rising.
Although Salesforce doesn’t provide any standard functionality to send text messages from Salesforce, users can send SMS by installing an app from AppExchange. Users can check out certain aspects of an app listing to get the best Salesforce app for texting to cater to their business needs.
But still, to make it easier for you and save you time and effort, here is a list of a few best texting solutions with their AppExchange ratings.
Best Salesforce Texting Apps to Consider
#1) 360 SMS App
One Salesforce native texting solution for all your messaging needs
Location: USA, UK, India
Year of Founding: 2012
AppExchange Rating: 4.9
Industries: Financial Services, Healthcare & Life Sciences
The 360 SMS app is a Salesforce native texting solution with numerous out-of-the-box capabilities that help users distill weeks of work into hours.
The app comes with 11 pre-integrated communication channels, including SMS, MMS, WhatsApp, Facebook messenger, CTI, Voicemail, Viber, WeChat, Line, Instagram, and Kakao Talk.
It’s a multi-channel messaging app that lets users send SMS, MMS, WhatsApp, and WeChat messages and also allows them to use CTI from Salesforce. This app enriches users with many texting capabilities.
With different 360 SMS channels, users can send SMS, WhatsApp, Viber, Instagram messages, etc., and engage with users anywhere, anytime. Many industries like Healthcare and Education have adopted 360 SMS as their texting solution.
It helps users connect with audiences over their preferred channel using SMS, WhatsApp, and Facebook Messenger for messaging.
360 SMS allows users to converse one-on-one with prospects and customers, meaningfully accessing conversation history. Besides, users can converse with multiple clients keeping multiple chats open using a single inbox.
More importantly, users don’t lose chats even if they close chat windows.
Besides, this app provides you with no-code and standard Salesforce automation capabilities that you can use to meet specific use case requirements.
You can also avail of the benefits of automation for scheduling bulk messages, text-to-pay, and making your business messaging smart.
Besides, users can schedule and automate SMS, MMS, WhatsApp texts, etc., with point and click. Apart from Salesforce classic, the app runs well on Salesforce lightning also.
Users can also send SMS through standard automation like Process Builder and workflows if required.
Surveys and Chatbots
This no-code solution lets you create Surveys and chatbots without an expert’s help. This saves you time and prevents operations from getting delayed.
You can configure Surveys and chatbots without investing a single penny, which lets you cut back on business expenses.
360 SMS also acts as a Salesforce bulk messaging app. It is a robust SMS solution that allows users to send bulk messages using customizable List Views and campaigns too to target small or large segments of audiences.
Also, you can connect with millions in one go with its advanced bulk messaging from reports and eliminate repetitive tasks.
With 360 SMS, users can send single or bulk SMS from any Standard or Custom Salesforce object. This app lets users send bulk messages to millions using bulk SMS from reports.
The best part is you can manage conversation at scale with its single-window console and perform most of your messaging operations from a single screen.
You can segment responses by applying keyword filters, export data into Pdf or Excel, edit records without navigating to the record page, converse one-on-one, and send bulk messages from a single screen.
360 SMS allows users to personalize messages using merge fields, create SMS templates in advance, update records in case of desired incoming SMS keywords, respond to messages in real-time using SMS inbox, and much more. Besides, the app offers users color-coded unread messages to respond faster, reducing response time.
With Email-to-SMS capability, users can respond to SMS directly from email notifications, adding more convenience.
On top of everything, its serverless architecture helps to keep data secure as it doesn’t store anything. You don’t have to worry about data security or misuse of data.
The app supports privacy by design and allows users to manage opt-in or opt-out the way a customer wants by adding custom fields. This way, users become future-ready to get around every new texting rule and regulation and perform compliant texting.
360 SMS is a natively built Salesforce solution that helps users with compliant messaging and supports multichannel engagement at scale.
360 SMS has helped a diverse group of industries like Education, Finance, Healthcare, Nonprofits, ISP, Mortgage, Insurance, Real estate, Recruitment, and Legal to increase customer acquisition and grow their business.
Texting Solutions Other than the 360 SMS App
Apart from 360 SMS, there are 6 others worth considering apps for Salesforce texting. This includes Mogli SMS, SMS Magic, Mercury SMS, Smart SMS App for Salesforce by Girikon, ValueText SMS App for Salesforce, and Twilio for Salesforce.
1) The 360 SMS app was founded in the year 2012. Its offices are located in the US, UK, Australia, and India. The app offers a wide range of out-of-the-box capabilities that have helped industries like Education, Real Estate, Finance, Engineering, Construction, Nonprofits, and many more to achieve their business goals faster.
2) Mogli SMS was founded in 2011. It is located in Niwot, Colorado, USA. The app has helped industries like Education and Financial Services.
3) SMS Magic was founded in 2008, and its offices are located in the US, UK, and Australia. Education and Finance are some of its core industries.
4) Mercury SMS was founded in 2014 and acquired by MessageMedia in 2021. Its office is in the UK and has helped industries like Finance and Government.
5) Smart SMS App for Salesforce by Girikon was founded in 2017 and currently has offices in USA, Australia, and India.
6) Salesforce ValueText SMS app’s founding year was 2016, and it is located in India. It has served industries like Finance, Healthcare, Life Sciences, and Home Sales.
7) Lastly, Twilio for Salesforce was founded in the year 2008, and it operates from its office in San Francisco, California. Communication and Nonprofits are some major industries using it.
Get the Best Texting Solution Comparing the Best Ones
Salesforce does not support messaging by default. However, Salesforce SMS integration through the AppExchange app can help you extend Salesforce CRM capabilities and get started with texting. Text messaging is one of the most crucial business requirements, as every business needs a quick, convenient, and scalable channel to communicate with audiences.
So, with the handy information on top-performing messaging apps and solutions on AppExcahnge, users can easily get the one they are looking for without investing much time and effort. Also, it becomes more convenient for users to consider and compare the best solutions. This helps them to get the best one for their business.
To know more about 360 SMS capabilities in detail, contact our experts at email@example.com or contact us here.