Not using Salesforce IVR in your Business Yet? Check This We cannot deny the fact that Salesforce automation has drastically transformed how we handle our businesses and manage daily operations. Automation is embraced in businesses for good reasons. Not only does it help to cut back on time investment, but…
CTI
5 Ways to Reduce Call Volume Through Salesforce Phone Integration If we talk about call operations, agents’ biggest struggle is managing back-to-back calls effectively. A consistent inflow of calls increases agents’ workload, affecting their ability to handle calls in the best way possible. This is something you can’t afford because…
Customer Service Managers, Streamline Contact Center Operations with Powerful Salesforce CTI Integration Customer service managers! Are you tired of juggling traditional company phones and systems while offering support to your customers? Well, the issue with almost the same with all who don’t have the right call management solution in Salesforce….
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