Salesforce

outbound message in Salesforce

22 Oct: How Do I Get Outbound Messages in Salesforce?

How Do I Get Outbound Messages in Salesforce? Outbound messages help greatly in automating external and internal customer communication and operationalized business processes within Salesforce. Outbound message in Salesforce can be for communicating certain changes to the customers, for sending alerts about certain events, or even for sharing certain transactional…

Computer Telephony Integration in Salesforce

15 Oct: What is Computer Telephony Integration in Salesforce?

What is Computer Telephony Integration in Salesforce? In the current world business environment, an efficient management of calls enhances communication and overall customer experience. CTI within Salesforce lets the integration of phone systems into the CRM, bringing consistency into the way you handle calls within the organization. Application integration of…