Contacting Customers? You should Care about the Carrier Code of Conduct First Sending text messages at an unusual time, like at night, may annoy customers, and text messages may end up in the spam folder. Numerous such practices can lead to violation of texting laws and risk of financial penalties….
Text Messaging
Struggling with Low Customer Engagement? Personalize Conversations with CTR Each potential client carries a different taste, preference, requirement, and pain points. This is why a single type of approach doesn’t work for all. Each customer is unique and needs to be treated as an individual, and personalized communication is the…
Segmenting SMS Audiences by Responses for Targeted Follow-Ups One size doesn’t fits all as every customer is different. Each customer has unique tastes, preferences, location, choice of interaction channel, etc. So, it becomes crucial to segment similar customers based on their interests for a personalized customer journey and experience. Segmenting…
Conversational Messaging: Personalize conversations and Improve Engagement for Better Returns Customer engagement is one of the critical business priorities to drive revenue. Business ventures often try new ways to increase customer engagement, satisfaction, and revenue. This is where real-time one-on-one conversation comes into the picture as the best option to…
Text, Calls, or Images – Who’d Win in This Attention Economy? In this attention economy, it’s the customer’s attention that every business strives for. The use of the right business communication channel is a crucial factor to consider for grabbing the customer’s attention. Every communication channel has its own significance…
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