WhatsApp + Salesforce: Marketing, Messaging & Support Use Cases in 2025 These days, brands need to leverage the apps and channels that are the most utilized by their customers. And there is no doubt that WhatsApp is one of them. Linking Salesforce and WhatsApp for the business makes much better…
Top 7 CTI Tools for Salesforce Call Center Integration in 2025 As customers expect better service, call centers need to handle calls more quickly, with more personalization, and with as little effort as possible. That’s why an advanced Computer Telephony Integration (CTI) is required for successful call center integration with…
Top 5 Salesforce WhatsApp Integration Apps for 2025 As messaging is now customers’ go-to way to reach businesses, companies are looking for ways to interact with customers using WhatsApp and other apps, all from their CRM platform. And with Salesforce reigning as the world’s leading CRM, the demand for seamless…
Why Marketers Prefer 360 SMS for Instagram in Salesforce Instagram has grown more than a visual-centric channel, as it also encourages conversations, helps provide customer care, and brings in new customers for businesses. Integrating Instagram into marketing efforts, along with Salesforce, can feel very different from the base of operations….
Step-by-Step Salesforce Chatbot Setup Guide As everything happens in a swift manner, customers now expect quick answers. Whether customers are asking sales-related questions, need service help, or require simple support, they don’t want to wait. For this reason, Salesforce chatbot plays a vital role for companies that need assistance provided…
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