Listen to this article

Salesforce WhatsApp Integration is More Powerful with 360 SMS. Find out How?

The use of multiple channels in Salesforce has become a trend embraced by the fastest-growing companies to improve their business interactions. And why it shouldn’t be. After all, people expect superior customer service across the board from brands.

Imagine you’re trying to connect with the customer on a channel that he hardly uses. What would be the impact? Obviously, your messages will go unaddressed and fail to make the impact that you envision. That’s why the multi-channel approach shines.

Now that one has made up his mind to adopt the multi-channel approach in Salesforce, this may pose a million dollar question- ‘ Which channels to integrate in Salesforce’?

It wouldn’t be wrong to say that your Salesforce communication channel list is incomplete if you miss out on Salesforce WhatsApp integration. 

Why?

WhatsApp is one of the most popular channels globally used for personal and professional interactions. Missing out on Salesforce WhatsApp is like missing out on growth big-time.

Do you know that around $906 million was generated in 2022 with business WhatsApp?

Understanding the importance of WhatsApp for business, 360 SMS offers advanced capabilities to make this popular channel more powerful and revamp your WhatsApp interactions.

In this blog, we will discuss how 360 SMS makes WhatsApp integration with Salesforce more powerful and rewarding for you.

Upgrading Salesforce WhatsApp Integration with 360 SMS

One-on-one Chatting on WhatsApp is a Breeze

Imagine this: You’re chatting one-on-one with customers on WhatsApp, trying to provide top-notch service and support. But every time you need to respond, you find yourself stuck, trying to come up with the perfect message. It’s not just time-consuming; it’s frustrating too.

Now, think of a solution where you don’t have to struggle to write each response from scratch. This is why AI-powered conversation is incorporated in 360 SMS Salesforce WhatsApp with the aim of facilitating businesses in communicating with their customers. It is not necessary anymore to spend time thinking about the right word to use because now you have auto-generated suggestions, which are specifically generated based on the conversation’s context.

The feature is added to simplify the chat functionality. The power of AI is just creating something brand new in the world of customer experiences. It helps you respond faster, better engage your customers, and provide them with a seamless experience. Now, you do not require thinking and crafting perfect answers, which helps you have efficient WhatsApp conversations.

WhatsApp Chatbot and Survey Configurability is As Easy as Pie

Let’s talk about a common headache: dealing with chatbots and surveys. You know the drill—coding headaches, relying on experts, and watching the clock tick away as you wait for development and maintenance. Oh, and let’s not forget about the costs that pile up along the way.

But guess what? When it comes to 360 SMS, it’s like waving a magic wand and making those headaches disappear. No coding required! Yep, you heard that right. With 360 SMS, you can create surveys and chatbots without touching a single line of code.

That means you’re free to deploy as many chatbots as you need without the hassle or the hefty price tag. It’s all about convenience, baby! So say goodbye to coding headaches and hello to a smoother, more cost-effective way of doing things with Salesforce 360 SMS.

Rooms for Innovation in WhatsApp Campaigns

Are you stuck in the rut of those old-school WhatsApp campaigns? You know those times when you’re sending message after message on WhatsApp, hoping something works?

Well, guess what? It’s time to shake things up a bit! Say goodbye to those tired old workflows and hello to something fresh and exciting.

With 360 SMS WhatsApp integration with Salesforce, you’re not limited to just WhatsApp anymore. Nope, not anymore! Now, you can spread your wings and target a whole bunch of other channels, too. Talk about leveling up your customer experience, am I right?

So why settle for the same old, same old when you could be branching out and reaching your audience in new and exciting ways? It’s time to mix things up and make your campaigns truly unforgettable with 360 SMS.

What’s new for Salesforce WhatsApp Integration?

Hopefully, you have learned how to make your WhatsApp business interaction more interesting and engaging with 360 SMS. But what about if any sales team member is interacting with client using his Personal WhatsApp?

That is where you can lose track of important conversations with clients. But fret not. We have got a ground-breaking solution to deal with this problem as well.

WhatsSync App- An Ultimate game changer for Salesforce WhatsApp interaction that allows you to track your team members’ personal WhatsApp interactions with clients in Salesforce.

Now, you might be thinking, what’s a big deal about this app? The interesting part is that you never stay clueless about your team’s ongoing conversations with clients over personal WhatsApp. You can intervene, take timely actions, and plan follow-ups strategically, improving your WhatsApp conversations and customer experiences.

Be more Innovative and efficient with 360 SMS Salesforce WhatsApp Integration

360 SMS WhatsApp integration for Salesforce helps you unlock a new level of efficiency and skillfulness with the set of advanced messaging features. From enhancing traditional one-on-one chatting capabilities for WhatsApp to innovating WhatsApp campaigns, you can witness various kinds of advancements in your WhatsApp Salesforce interactions.360 SMS offers off-the-shelf features, fosters smooth WhatsApp integration with Salesforce, and provides powerful tools to render amazing customer service experiences to enhance client relationships, improve productivity, and drive success. Opt for Salesforce WhatsApp integration with 360 SMS and see the transformative opportunities it unfolds today. Reach out to our experts at care@360smsapp.com or click here to contact us.

Siddharth Sehgal

CEO

Siddharth Sehgal is CEO & Salesforce Communication Guru. He helps businesses grow exponentially by putting their Salesforce CRM on steroids with his unique techniques. He is on a mission to help businesses build deeper relationships with their customers.