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How can 360 SMS Help to Transform your Aviation Operations?

No matter which business vertically you are dealing with, Salesforce texting has always proved transformative across industries. In our previous blogs, we have already discussed how different sectors are utilizing the most advanced texting solution, 360 SMS, to There business operations and achieve exceptional results. Streamlining business operations is much easier with the 360 SMS texting solution. Thanks to its advancement and innovations. It not only enhances your business outreach but also simplifies your interactions to a great degree.

In this blog, we will target a unique sector: Aviation. We will find out how 360 SMS’s advanced capabilities can streamline pre- and post-flight operations for ground handling. We will also uncover the power of automated texting through Salesforce for aviation. So, let’s begin. 

Managing Aviation Operations with 360 SMS Salesforce Texting

For airline companies, it is important to ensure that travelers feel safe and comfortable as they return to flying in airplanes. In an increasingly regulated travel scenario where every aspect comes under the scanner, airport managers can no longer ignore effective communication and efficient operational practices to enable a better travel experience for all.

Right from the time passengers land at the airport to the moment they get on board the flight, every single interaction is going to be crucial. Managers of airports need to handle the process of onboarding and offboarding smoothly to keep passengers happy, eliminating worry and confusion.

Today, rapid technology advancements allow for the modernization of communication processes by introducing solutions like 360 SMS for texting through Salesforce that can automate vital tasks. Zero-code solutions enable airport authorities to offer passengers the information they need to get ready for their trip and move around airport facilities easily. By maximizing the applications of these devices, airport officials will give a better passenger experience. Ultimately, travelers will be well-informed and will feel supported all the time.

Effortlessly Manage Booking and Arrival Statuses with Salesforce Texting:

360 SMS offers airport authorities a seamless solution to enhance passenger experience. By sending tickets and payment URLs directly to passengers’ smartphones, it simplifies the process of paying for service charges. Moreover, it streamlines administrative tasks by automating conversations and calls. For instance, you can send texts to request flight confirmations using Salesforce SMS texting, thus preventing overbooking, and promptly notify passengers of any flight cancellations, reducing inconvenience. What’s more, responses to these messages can be captured and utilized to automate confirmations or cancellations through the Salesforce backend, ensuring smooth operations and improved customer satisfaction.

Keep Passengers Informed about Security Updates:

In addition to implementing health safety protocols, airport authorities can take proactive steps to educate arriving passengers about these measures. By providing guided onboarding and offboarding instructions using Salesforce SMS texting, they ensure that passengers understand the procedures and requirements for a smooth travel experience. Additionally, communicating the mandatory documents needed for airport admission and boarding flights helps passengers prepare in advance, reducing delays and ensuring compliance with security regulations. These efforts contribute to a safer and more efficient airport environment for all travelers.

Enhance Customer Service and Optimize Operations:

By implementing ‘iText’ (Intelligent Text) chatbots within 360 SMS, airports can revolutionize their service delivery. These chatbots serve as virtual assistants, capable of automatically responding to passenger inquiries, especially during critical situations such as baggage claim issues. Through a series of text-based questions, these chatbots categorize and prioritize requests, ensuring they are directed to the appropriate staff members for resolution. Additionally, they can deflect straightforward queries by providing passengers with self-help articles or FAQs, freeing up staff resources for more complex issues. In cases requiring immediate attention, the chatbots can escalate matters automatically to ensure swift resolution. This innovative approach streamlines service operations, improves efficiency and enhances the overall passenger experience at airports.

Ground staff at the airport hangar can receive timely alerts regarding the arrival, departure, and boarding status of planes.

Elevate Passenger Experiences through Personalized Services:

Utilizing surveys in iText, airports can seamlessly gather vital information about passengers’ flight preferences, encompassing aspects like meal choices, seating arrangements, preferred timings, and luggage specifications. This automated process enables airports to tailor each passenger’s journey to their individual preferences, enhancing overall satisfaction.

Moreover, airports can go a step further by proactively inquiring about any special needs or requirements passengers may have. This proactive approach means airports can put in place measures, like arranging wheelchair assistance, ensuring baggage is carried for the passenger, or even hiring chauffeur services, especially for the older and/or disabled. By focusing on all the needs of travelers, airports show their concern for the high quality of service and go beyond the focus on a comfortable flight.

Streamline Internal Communication for Enhanced Collaboration:

360 SMS offers a comprehensive solution for connecting internal stakeholders seamlessly. This helps to boost productivity as connected employees witness a surge of 20 to 25% in productivity. By leveraging this platform, C-level executives can access bilingual reports on engagements, preferences, and satisfaction levels. This integration with an English-to-Arabic-to-English translation app ensures that valuable insights are accessible to all stakeholders, regardless of language barriers.

Furthermore, 360 SMS facilitates efficient communication between stakeholders and ground staff. Whether it’s conveying important information, handing off cases between departments, or broadcasting critical alerts to relevant staff members, the platform ensures that communication is fast, reliable, and effective. Additionally, Salesforce SMS texting simplifies the process of managing case escalations from a text hotline by automatically routing and escalating inquiries to designated staff members.

Send links to Custom Audiences

You can provide tailored and relevant links to specific groups of individuals, known as custom audiences. In this context, the custom audiences are passengers. The links you’ll provide are to assist them during their travel experience.

The links offered include resources related to transportation, currency exchanges, accommodation services, and emergency helplines. By sending these links, the aim is to provide passengers with convenient access to essential information and services. This can enhance their travel experience and address any needs or concerns they may have.

Conclusion

In conclusion, the implementation of 360 SMS for texting through Salesforce presents a transformative opportunity for aviation operations. Considering the benefits that text messaging technology can bring to airports and airlines, it is possible to say that the use of such a service can transform the way that communication is carried out in the industry and improve its efficiency. From alerting the service crew in real-time and improving internal communication to humanizing and personalizing the services, 360 SMS provides a perfect solution for the aviation industry. Geared up to harness the power of 360 SMS for your vertical?

Reach out to our experts at care@360smsapp.com or click here to contact us.

Siddharth Sehgal

CEO

Siddharth Sehgal is CEO & Salesforce Communication Guru. He helps businesses grow exponentially by putting their Salesforce CRM on steroids with his unique techniques. He is on a mission to help businesses build deeper relationships with their customers.