About 211 San Diego
211 San Diego is a trusted local non-profit organization operating 24/7, 365 days a year, providing access to community, health, social, and disaster-related services. By dialing 211, individuals can connect to free and confidential support available in more than 200 languages. The organization connects people to over 6,000 services and resources, serving as a critical link between communities and essential support systems while enabling proactive community planning through data and insights.
The Use Case Delivered for 211 San Diego
Discover how 211 San Diego transformed its outreach strategy by adopting SMS as a primary communication channel. With 360 SMS, the organization automated bulk messaging, scheduled campaigns, and deployed real-time surveys to engage communities, donors, and responders.
This approach enabled faster communication, streamlined campaign execution, and ensured consistent engagement—even during emergencies and in low-connectivity environments.
Key Business Impact and Outcomes
Improved Outreach Across Diverse Communities
Engagement
Faster Campaign Execution Through Automation
Increased Survey Participation for Real-Time Insights
Enhanced Accessibility in Remote Areas
