Best SMS App for Zoho CRM 

Zoho CRM is a powerful platform for managing leads and customers, offering capabilities such as pipeline tracking, automation, and analytics. To enhance real–time communication, many businesses rely on SMS and WhatsApp because they deliver fast and reliable engagement. Whether it is appointment reminders, order updates, or promotional alerts, messages are viewed far more quickly than emails. This makes selecting the best SMS app for Zoho CRM an important decision for any business aiming to improve customer interaction.

This guide covers the essentials of Zoho CRM SMS integration, practical ways to send SMS from Zoho CRM, bulk messaging option, automation workflows, WhatsApp capabilities, tool evaluations, and a clear breakdown of Zoho SMS pricing—all explained in simple, easy-to-understand language.

Why Add SMS to Zoho CRM?

Before choosing a tool, it’s important to understand why SMS is such a big deal inside a CRM like Zoho.

1) Higher Open Rates

Emails often get ignored. SMS messages usually don’t. That’s perfect for urgent notifications and follow-ups.

2) Faster Sales Cycles

A quick Zoho CRM text message to a warm lead can move the deal forward in minutes instead of days.

3) Better Customer Experience

From reminders to delivery updates, SMS makes your business feel personal and proactive.

4) More Conversions

When you combine CRM data with messaging, you can send the right message to the right person at the right time.

What Is Zoho CRM SMS Integration?

Zoho CRM SMS integration means connecting an SMS or WhatsApp provider to your Zoho account, so you can message customers without leaving your CRM.

A proper integration lets you:-

• Send SMS from Zoho CRM record pages
• Trigger automations based on workflows
• View message history inside contact records
• Run Zoho bulk SMS campaigns
• Enable two-way messaging
• Track delivery and replies

360 SMS for Zoho CRM – A Popular Choice

Among the many options out there, one tool that consistently gets attention is 360 SMS for Zoho CRM.

It’s built specifically for Zoho users who want a clean and powerful solution without complicated setup.

Key Features of 360 SMS Zoho CRM Integration

With 360 SMS Zoho CRM integration, you can:-

• Send one-to-one messages directly from CRM records
• Launch bulk campaigns using saved views
• Enable auto-responder rules
• Track conversation history inside Zoho
• Personalize messages with merge fields
• Schedule campaigns
• Run workflows with SMS triggers
• Send WhatsApp messages from Zoho CRM

AI-Powered Features

• AI-generated message templates & suggestions to craft high-engagement SMS and WhatsApp messages.
• AI-suggested replies that propose relevant responses based on the conversation context.
• AI chatbot (AI ChatAgent) for real-time, 24/7 automated responses to incoming messages.
• AI-assisted compliance automation that helps manage opt-outs based on customer intent.

If you’re looking for a full suite solution, this is a strong candidate.

How to Send SMS From Zoho CRM

No matter which SMS app you use, the process generally works like this:-

Step 1: Install the 360 SMS App

Go to Zoho Marketplace → Install your chosen app → Authorize access.

Step 2: Enable Messaging in Modules

Choose modules like Leads, Contacts, Deals, or Vendors.

Step 3: Send Messages

You’ll see a new button on records to send SMS from Zoho CRM instantly.

Step 4: Automate Messages

Use Zoho workflows to send messages when:

• Lead is created
• Deal stage changes
• The invoice is created
• Payment received
• Ticket updated

This turns your CRM into a communication hub.

Best Use Cases for Top Zoho CRM SMS Apps

1. 360 SMS App for Zoho CRM – Best Overall Choice

Best Use Case:
👉 Businesses that want a complete AI-powered SMS + WhatsApp solution with automation, bulk campaigns, and Zoho-native UI.

Perfect for:

• Enterprise CRMs
• Regulated industries
• High-volume SMS
• Multi-country operations
• Small & mid-size businesses
• Appointment reminders
• Lead follow-ups
• WhatsApp customer engagement
• Automated SMS workflows
• Out-of-the-box AI-powered automation
• AI-backed compliance

What makes it different?

• A truly Zoho-native app with zero redirection
• Your team and your data stay 100% inside Zoho
• One-click installation and instant onboarding
• Boost CSAT, CRR, and conversions with unified communication
• AI-powered messaging to optimize campaigns and drive profitable quarters

Use it to automate reminders, follow-ups, bulk campaigns, and WhatsApp engagements—all without leaving Zoho CRM.

2. SMS-Magic – Best for Enterprises

Best Use Case:
👉 Large companies that need enterprise-grade messaging and compliance for communication, and are flexible with redirection to an external portal to some extent.

3.HelloSend + Zoho CRM – Best for Developers

Best Use Case:
👉 Teams needing full customization through APIs and custom workflows rather than an out-of-the-box UI.

4. Clickatell – Best for Global Messaging

Best Use Case:
👉 Companies sending international SMS at scale with reliable global delivery.

Zoho SMS Campaigns – Grow Faster with Bulk Messaging

When used correctly, Zoho SMS campaigns outperform email for promotions.

You can:

• Filter contacts
• Use saved views
• Run limited-time offers
• Schedule reminders
• Send abandoned cart reminders
• Shoot invoice payment alerts
• Send Webinar reminders

This is where Zoho bulk SMS becomes a real growth weapon.

Sending WhatsApp Messages from Zoho CRM

Modern customers prefer multichannel messaging. Thus, users can opt for WhatsApp along with SMS for reliable and powerful outreach.

Many Zoho messaging apps now let you:

• Send WhatsApp messages from Zoho CRM
• Receive replies inside Zoho
• Create WhatsApp workflows
• Use templates
• Link media files
• Automate responses

If WhatsApp matters for your business, make sure your app supports it natively.

Key Things 360 SMS Delivers for Zoho CRM Messaging

• Native Zoho CRM Integration
• Send & Automate SMS
• Multichannel Messaging Support
• Workflow Triggers & Scheduling
• Dynamic Field Mapping
• Message History Tracking
• Scalable & Automated Setup
• Boost Engagement & Conversions
• AI-backed messaging and automation

FAQs

1) What is the best SMS app for Zoho CRM?

There is no one–size–fits–all answer, but the 360 SMS App for Zoho CRM is one of the most popular because it supports bulk messaging, WhatsApp, workflows, and AI-powered automation.

2) Can I send SMS directly from Zoho CRM?

Yes. With proper Zoho CRM SMS integration, like 360 SMS APP, you can send messages from record pages, workflow, and campaigns.

3) Does Zoho provide free SMS?

No. Zoho doesn’t send messages itself—you connect a third-party SMS gateway and pay per message.

4) Can I send WhatsApp messages from Zoho CRM?

Yes. Many SMS apps now allow WhatsApp integration directly inside Zoho.

Final Verdict – 360 SMS for Zoho CRM Is the Best Choice

If you are looking for a simple and reliable SMS solution for Zoho CRM, then the 360 SMS app is one of the best and most relevant choices you can go with. It is made specially for Zoho users, so you don’t need to worry about any complicated setup or technical skills.

With the 360 SMS App, you can easily send messages, run bulk SMS campaigns, automate follow-ups, and even send WhatsApp messages directly from your Zoho CRM, all from the same platform. Everything is made to save your time and make communication easier for your team.

Many businesses choose this tool because it’s affordable, delivers results quickly, and has automation features that are easy to use. It offers great performance without unnecessary complexity. 

Ready to choose the best SMS app for Zoho CRM? Get tailored guidance and explore powerful messaging features with the 360 SMS App.

Contact us at care@360smsapp.com or submit a request via https://360smsapp.com/contact-us/