Salesforce

CTI integration with Salesforce

07 Jun: CTI Integration With Salesforce & Its Benefits

CTI Integration With Salesforce & Its Benefits Now, when we are aware of the system of CRM, i.e. Customer Relationship Management, there is one other system as well, known as CTI. The term CTI is referred to as Computer Telephony Integration which means that now the system allows you even for…

automation texting in Salesforce

23 May: Automation Texting: Helping Hand for CSM

Automation Texting: Helping Hand for CSM CSM or Customer Support Management refers to the practice of providing best services to your customers. Every enterprise has its own differentiated department for the same. It takes equal efforts from the CMS side to take the organization to great heights every day. But…