Effectively Manage Call Volume and Resolve Inquiries Faster with Telephony 360 SMS is a Salesforce-native texting solution with numerous out-of-the-box capabilities. It enables users to perform scalable texting in minutes and distill weeks of work into hours. More importantly, it is not merely limited to an advanced texting app. It…
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How to Manage Multiple Conversations Conveniently with 360 SMS It is never easy for organizations to manage communications, especially when an agent is communicating with multiple users at the same time. Hopping over multiple windows waste a lot of employee’s time and hamper their efficiency too. But 360 SMS makes…
Advantages of being a Native App to Salesforce Before understanding the advantage of the Salesforce-native app, it’s necessary to understand what a native app means. Non-native apps are built outside of Salesforce and are integrated with the help of Salesforce API. On the flipside, Salesforce native apps are built inside…
SMS Compliance Mechanism Explained Text messages have become an integral part of business communication to connect with audiences conveniently. But before sending any message to your users, it’s a requisite to know about the texting rules and regulations to stay compliant. Else, you could end up with heavy penalties. TCPA…
Don’t Let Text Messages Look Shady-4 Texting Practices to Avoid at All Costs Though businesses are inundated with several communication channels, texts have successfully managed to be favorite of all. Owing to the fact that it is prompt and more likely to be read within the first three minutes of…
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