Want to Improve Agents’ On-call Performance? Switch to 360 CTI Calls have always been an important part of people’s lives. Even according to a Survey, 48% of local information seekers called a business or service provider after looking for some information online. Thus, better call handling should always be a…
Salesforce telephony integration
How Salesforce CTI Integration with 360 CTI Helped a Firm to Expedite Property Sales Call management matters in every business. After all, calls serve as a crucial communication channel for all businesses, regardless of their vertical. The better you handle calls, the more conversions you drive, which ultimately leads to…
A Comprehensive Guide to Salesforce CTI Integration Teams struggling to deliver quality customer experiences over calls? Are they finding it difficult to resolve customer queries faster or over a single call? Are more on-call conversions something they strive for? Well, you are not the only one going through such struggles. Many…
Not using Salesforce IVR in your Business Yet? Check This We cannot deny the fact that Salesforce automation has drastically transformed how we handle our businesses and manage daily operations. Automation is embraced in businesses for good reasons. Not only does it help to cut back on time investment, but…
5 Ways to Reduce Call Volume Through Salesforce Phone Integration If we talk about call operations, agents’ biggest struggle is managing back-to-back calls effectively. A consistent inflow of calls increases agents’ workload, affecting their ability to handle calls in the best way possible. This is something you can’t afford because…
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