Send SMS using Salesforce: Broadcast announcements, Program conversations, or let customers chat with a human.
- Notifications
- Reminders
- Alerts
- Broadcast messages
- Campaigns
- 1-on-1 manual conversations
- Programmable Chatbots
- Keyword triggered actions
Send SMS from Salesforce to millions globally
Run interactive campaign with millions of recipients simultaneously
Ensure messages reach to 93% devices, including feature phones
Automate selection of senders and local phone numbers in real-time
Schedule SMS on Salesforce for daylight times around the world
SMS is the most interoperable form of messaging
Get long and short codes from us
Have a lean team?
Get auto-response
Some customers, especially international ones may reach you after hours
Automate after-hours replies so customers feel acknowledged and not walled off specially international
11 channels with Salesforce SMS
Get 11 other communication channels built in for
whenever you’re ready to jump to other channels with an ultimate Salesforce SMS integration
Rest assured, you’ll get all the features
over other channels too, if not more
- Configure Chatbots with decision trees to send SMS through Salesforce meaningfully.
- Trigger actions for reserved keywords
- Automate millions of interactive conversations for Sales, Service, Marketing, Operations
Configure everything
without code,
and more
Meaningful conversations
Configure decision trees to
change answers depending on replies
Qualify responses before you send
customers to your team
Relevant touchpoints
Filter responses in bulk
for reserved keywords to segment audiences
Send SMS with Salesforce that are appropriate
for different stages of completion in sales, service, or operations
Absolute control for SMS on Salesforce
Empower teams with granular controls for everything,
including Chatbot answers and campaign schedules
Land messages directly in a notification bar
SMS Salesforce campaigns unlock unmatched
deliverability and reach across all
age groups, devices, and countries
98%
Open-Rate
75%
Response-Rate
90 sec
Response-Time
93%
Device-Reach
The best SMS Capabilities out of the box, no Salesforce SMS Integration needed.
A Category-Defining Salesforce Messaging App
Hands Down, the Best SMS App for Salesforce you’ll find on AppExchange
As far as SMS Messaging Salesforce Apps go, 360 SMS is the most technically complete Salesforce Native SMS App, which does not require a separate custom-coded SMS integration with Salesforce.
Everything works right out of the box with just point and click from all custom objects and their related fields, enabling you to send SMS from Salesforce, whether messages are automated or bulk. It’s also the easiest, most powerful tool you can use for Salesforce SMS Marketing.
Ours is a highly acclaimed and rated Salesforce SMS Service that’s been on AppExchange for 7+ years…This SMS integration in Salesforce will surely be a game-changer for your Salesforce communications.
As a category-defining Salesforce SMS App, we’ve pioneered several firsts for Salesforce SMS Messaging, such as point-and-click setup for Advanced SMS Chatbots, SMS Surveys, SMS Drip Campaigns, SMS Consent and Compliance Management (no other SMS App on AppExchange currently has this), SMS Phone Number management (It was us that first coined the word ‘Sticky Sender’), and Bulk SMS from Salesforce Reports to millions of Recipients.
FAQs
What is 360SMS in Salesforce?
360 SMS app is a ‘true’ zero-code solution for one-stop, Salesforce-native texting that works even while you sleep. We have the most technically complete Salesforce texting app on AppExchange. It’s a category-defining app that has pioneered several Salesforce-messaging features, like surveys, messages from Salesforce Reports, drip campaigns, and compliance management.
With 360 SMS, teams get 11 pre-integrated channels out-of-the-box - No separate integration and developer assistance is needed.
360 SMS has been the best no-code Salesforce-native texting app for the last 7 years. The app has a support team of 700+ experts certified on all Salesforce Clouds, is rated 4.9/5.0 with 850+ 5-star reviews on AppExchange, and has won 2 Demo Jams. We're trusted by Fortune Firms for 4x Lead Conversion, 2x Customer Retention, and Real-time Message Alerts over 11 channels. The app has 50000+ Salesforce users across 1000+ businesses.
High-performing teams widely trust our Cloud Communication Capabilities over SMS, WhatsApp, and Telephony for their outsized value and revenue generation.
How do I set up SMS in Salesforce?
There are three ways to use Salesforce SMS Messaging.
Salesforce's own solutions, such as Digital Engagement or MobileConnect on the Marketing Cloud, have severely limited capabilities for business messaging.
Salesforce SMS Integration is a tedious process that requires developer maintenance and customization at every step. It is also not easy to use for non-technical staff.
Salesforce-native apps, such as 360 SMS, are the best option for businesses that want to automate SMS messaging. They are easy to use and do not require developer assistance. 360 SMS also comes with a host of features, such as drip campaigns, chatbots, sticky sender (phone number management), consent and compliance management, bulk messages, and peer-to-peer messaging.
Here is a table that summarizes the three options:
| Option | Pros | Cons |
|---|---|---|
| Salesforce's own solutions | In-built with Salesforce | Limited capabilities |
| Salesforce SMS Integration | Customizable | Tedious to set up |
| Salesforce-native apps | Easy to use | Requires third-party app |
How do I enable SMS in Salesforce?
Salesforce does not allow sending and receiving text messages in its barebone format. So to enable SMS in Salesforce, users can count on Salesforce SMS API integration or a third-party Salesforce texting app (like 360 SMS). Integrating an app from AppExchange, users can incorporate Salesforce SMS messaging capabilities much faster as it hardly takes 5-10 minutes to integrate an app, and by using the advanced features, users can send bulk messages, text in batches, and converse one-on-one enabling SMS in Salesforce.
Does Salesforce have SMS marketing?
Yes, you can send SMS using Marketing Cloud mobile studio, But this is pretty expensive (670 times to be precise) compared to the 360 SMS Marketing Cloud add-on. Salesforce Digital Engagement is another way to send SMS. Besides, you can choose the top-rated Salesforce SMS app from AppExchange, like the 360 SMS app, and get advanced Salesforce texting capabilities for faster text operations.
What is SMS to case in Salesforce?
SMS to case is when an SMS case is already open for a specific record, and an agent receives an SMS from the same record on the number capable of receiving text messages, it will automatically add the SMS text to the case. You can count on Salesforce settings for assignment rules for new Salesforce text messages.
Salesforce Messaging
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