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Diving Deep into Crucial Aspects of an Advanced Salesforce Bulk SMS App       

Are you prepared to make an impact with your bulk SMS service in Salesforce?

Are you equipped to target a large segment of audiences that can extend up to millions in just one go?

Well, we have seen several businesses struggling to drive the intended results while using a Salesforce bulk SMS app. 

Due to the absence of powerful capabilities to send bulk SMS messages from Salesforce,  businesses often fail to make an impact with their bulk texting. Apart from this, limitations like a cap on audience size selection compel users to send bulk messages in batches, which not only extends the time frame of bulk messaging operations but also increases the workload of the employees. 

This makes it crucial for business owners to make prudent decisions and incorporate the right bulk SMS app in Salesforce. Firms need reliable communication at every step, and people love receiving texts, too.

According to the G2 article, 91% of customers wish to receive SMS from businesses.

In this blog, we will discuss what questions you should ask yourself before choosing the right app for bulk messaging. We will also explore how 360 SMS helps with advanced bulk SMS service in Salesforce.

Questions to Ask Before Choosing a Salesforce Bulk SMS App        

Can you Personalize Text Messages at Scale?

Consider the situation when you receive an SMS that seems designed for you but is rather vague and can be addressed to anyone. Such messages can go completely unnoticed and, therefore, are potential goners for any marketer who wants to see a positive response. Today, consumers are keen to receive personalized messages; they want to receive messages that would manifest such a feeling that the message was created personally for them with reference to their needs or preferences.

This is where 360 SMS comes into play to fill this void, as it were, and thus enable people to send around all kinds of messages. It’s a tool that allows you to send bulk SMS messages from Salesforce directly, but here’s the magic: each of these messages is intended for a specific recipient. These are direct, specific messages, making them easily recognizable among numerous general communications, addressing them by their first name, referring to previous communication, or stressing the offers or information pertinent to the client.

According to Smarter HQ, 72% of clients engage only with tailored and relevant texts.

When you use 360 SMS, you are doing more than just sending messages to thousands of people; you are communicating with them directly. This makes it easier for customers to receive the messages and brings customer satisfaction and loyalty.

Can you Use the Customizable List for the Bulk SMS Service in Salesforce?

When it comes to bulk messaging targeted at a specific audience, the first measure is segmentation. This entails categorizing your audiences into separate segments based on factors like geographical location, gender, interests, etc., to use bulk SMS service in Salesforce effectively. Segmentation should also continue on audience responses to help you determine how to respond in the future. Lack of proper segmentation thus makes it difficult to design communication that would be well received by your target audience.

In 360 SMS, the segmentation feature makes it even easier to work on. In one instance, you can use the list views to send messages to a large number of recipients with a lot of control over who gets what and when. Using the said feature, you can keep your messages informative, interesting, and in tune with the tastes and patterns of each group. These not only help in improving the outcomes of your bulk messaging activities but also optimize the reach of your message, thereby improving engagement and performance.

Can you Target Specific Campaign Members Easily Through Bulk Messaging?

Spending significant time segmenting audiences for each campaign before sending bulk messages can be inefficient and labor-intensive. This process not only consumes valuable time but also drains team resources, impacting overall efficiency.

360 SMS offers a solution to streamline this process by allowing you to send bulk messages directly through campaigns. This means you can effortlessly target existing campaign members without the need for additional segmentation work.

If needed, you can start new campaigns and add new members, or you can control the current campaigns and add or remove the members of the campaign.

Still, using the features of the 360 SMS campaign will always avoid segregation. This will save time and energy while increasing the effectiveness of the messaging process. This, in turn, frees up your team to concentrate more on the bigger picture, hence achieving more in terms of your campaigns.

Can you Target Millions of Audiences in One Go?

When targeting a large audience segment, which could potentially number in the millions, users often face significant challenges. Traditionally, to reach such a vast audience, users resort to sending bulk SMS messages from Salesforce in batches. However, this approach requires users to perform the same task repeatedly, resulting in extended time frames for bulk messaging operations and reduced employee efficiency.

360 SMS offers a solution to overcome this issue seamlessly. With its capabilities, users can target millions of audiences in a single operation, eliminating the need for batch processing. Leveraging Salesforce reports, users can effortlessly reach large audiences at once.

Further, the solution called 360 SMS provides an opportunity for users to develop new reports by applying filters, which makes the targeting even more relevant and efficient.

When incorporating the features found in 360 SMS, users will require less time and effort to send numerous text messages. This guarantees the reach of the intended message campaigns to the intended clients and quick and improved results, hence improving productivity.

Wrapping Up

Choosing the right Salesforce bulk SMS app is important and can influence communication approaches and business results. Here are some of the questions that one needs to answer before they arrive at a decision: Is the tool opportunity scalable? How flexible is it? Can this tool/ opportunity integrate with other tools/ opportunities? Is it legal to use the tool/opportunity? What is the pricing structure/ model? Is there enough customer support available? When you have efficiently reviewed all of these aspects and are aware of your particular requirements, you can make a decision that meets your objectives and enables your organization to harness the full potential of bulk-SMS messaging in the Salesforce environment. The proper selection of a Salesforce bulk SMS app will allow for the efficiency of the messaging processes and the improvement of the customers’ interaction and the enterprise’s overall performance. Are you ready to harness the power of advanced bulk messaging and witness the impact it can make on your business? Reach out to our experts at care@360smsapp.com or click here to contact us.

Siddharth Sehgal

CEO

Siddharth Sehgal is CEO & Salesforce Communication Guru. He helps businesses grow exponentially by putting their Salesforce CRM on steroids with his unique techniques. He is on a mission to help businesses build deeper relationships with their customers.