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Salesforce Digital Engagement for Modern Businesses with 360 SMS App
In today’s digital-first world, customers have come to expect swift, personalized, and seamless communication with businesses, whether they reach out for support, ask a question, or interact with a brand. For many of the companies that use Salesforce, Salesforce Digital Engagement is the go-to solution to manage interactions with customers. But let’s be honest, the usual offering just doesn’t feel modern and flexible enough.
That’s where 360 SMS for Salesforce SMS digital engagement and other channels, known as Digital Engagement on Steroids (DEOS), comes in. It levels up the experience and maximizes the ‘win’ for the businesses to catch up with customers’ demands in a fast-moving market.
What is Salesforce Digital Engagement?
If you’re wondering, what does Salesforce digital engagement really do? Think of it as your digital communication hub. It helps you manage your conversations over channels such as SMS, WhatsApp, Facebook Messenger, and live chat – and that’s all within Salesforce.
It is fantastic in theory, but in reality, managing all of these channels separately is overwhelming. Each channel appears in different locations, and keeping track of who said what, when, becomes a time-consuming task. Plus, initiating a conversation proactively (such as sending the initial SMS message to a customer) isn’t something that is built into the standard product.
Enter the 360 SMS App and Digital Engagement with DEOS. It brings it all together – so messages from SMS, WhatsApp, etc., find their place – and it’s easy to track, automate, and manage them.
SMS Integration for Faster Customer Reach
It is more important than ever to get to your customer fast. Yet, traditional setups in Salesforce don’t make it easy to send SMS in bulk or manage fast replies.
With DEOS Salesforce SMS integration, businesses can send bulk SMS directly from Salesforce Reports without being limited to just 200-300 records. Imagine if you are running a campaign and you could reach your hundreds and thousands of customers with even a few clicks – without any limitations. No more batch texting or juggling multiple tools.
This smooth integration means your team can send appointment reminders, product offers, or important updates instantly, all with Salesforce SMS Digital Engagement. It’s a huge leap from the slow, fragmented processes most teams deal with.
WhatsApp Engagement for Personalized Messaging
Customer Service Automation
WhatsApp has quickly become one of the most popular ways customers want to reach businesses. But standard Salesforce WhatsApp Digital Engagement doesn’t easily let you automate replies or segment messages based on customer needs.
With DEOS, you can set up no-code automation flows to answer common questions automatically. Whether that’s “What are your store hours?” or “How do I track my order?”- that is what your WhatsApp Digital Engagement in Salesforce takes care of for you. This means that your team can devote more time to tackling complex tasks while routine enquiries are answered on the fly, which leads to greater customer satisfaction and less workload for your team.
Easier Marketing Campaigns
Running marketing campaigns over WhatsApp was once a logistical nightmare. There was always a fear of spending too many messages, not personalizing the messages properly, or not being able to track the responses effectively.
Thanks to the 360 SMS App and Digital Engagement for robust Salesforce SMS integration, businesses can now manage targeted campaigns with ease. Segment your audience, personalize messages, and send them out at the right time—all tracked inside Salesforce. No more manual effort or probability of compliance mistakes.
How Salesforce Digital Engagement on Steroids Improves Customer Experiences
Every business these days strives to provide the customer with a seamless and personalised experience. But scattered information, multiple disconnected systems, and slow response times frequently get in the way of accomplishing that goal.
More Channels, More Clouds, One Simple System
Keeping up with customers across different channels can get messy. The standard Salesforce digital engagement covers SMS, WhatsApp, and Facebook Messenger—but what about apps like Viber, Telegram, or Instagram?
With DEOS, along with SMS and Salesforce WhatsApp Digital Engagement, you can manage all these extra channels directly in Salesforce—no extra tools needed. Plus, it works across Sales Cloud, Marketing Cloud, and Pardot, not just Service Cloud.
That means faster replies, consistent service, and no more making customers repeat themselves—making interactions smooth for both your team and your customers.
Stay Connected Anywhere with Mobile Access
Modern teams aren’t always sitting at their desk. Salespeople, field service, support, they are all on the go to meet customers, visit sites, or work remotely.
Standard Salesforce Digital Engagement doesn’t fully support mobile access for handling messages. But with DEOS, teams can access the combined capabilities of Salesforce digital engagement and 360 SMS App on the go, directly from the Salesforce 1 Mobile app.
This flexibility gives agents the ability to reply to customer messages, manage cases, or follow up on conversations at any time and place–and without the need to be bound to a desktop computer. The result? Faster response times, less customer wait time, and more flexible team operations.
Automation That Works Behind the Scenes
In most configurations, it’s complicated to automate a response on multiple channels, oftentimes requiring coding or third-party tools.
DEOS helps you automate messages with point-and-click for SMS, FB Messenger, WhatsApp Digital Engagement in Salesforce, and more. From SMS appointment reminders to WhatsApp follow-up messages, you can automate conversations without any hassle.
Agents don’t need to manually track customer statuses and spend time on routine tasks. Instead, they can automate it and concentrate on meaningful and personalized interactions.
Consistent, Faster Customer Responses
When all conversations and customer data are in one place and the basics are handled with automation, response times are improved dramatically. Agents do not waste time switching apps and rechecking details. Everything they need is located right before their eyes.
The combination of real-time context, automated messaging, and mobile access translates to faster replies, fewer dropped conversations, and a consistent service experience, no matter the channel.
Delighted customers, productive agents, and better business outcomes- these outcomes flow naturally.
Wrapping Up
Living up to customer expectations isn’t as easy as we think in today’s era. Businesses need more than simple messaging tools to connect effectively and stay responsive. Salesforce Digital Engagement is a great starting point for managing customer conversations across channels, but it can’t do everything – particularly the ability to automate, unify, and extend channel reach.,
That’s where the combination of the 360 SMS App and Digital Engagement (DEOS) makes all the difference. In addition to providing access to more channels and clouds, it simplifies workflows, automation, and more.
Modernize your Salesforce digital engagement for today’s challenges with the 360 SMS App?
CEO Siddharth Sehgal is CEO & Salesforce Communication Guru. He helps businesses grow exponentially by putting their Salesforce CRM on steroids with his unique techniques. He is on a mission to help businesses build deeper relationships with their customers.
Siddharth Sehgal
Need more to elevate Digital Engagement. Read the related articles.
https://360smsapp.com/blog/top-6-reasons-to-upgrade-your-salesforce-digital-engagement/
https://360smsapp.com/blog/5-tips-to-elevate-salesforce-digital-engagement-in-2024/
