Text Messaging

Conversational texting

21 Feb: Conversational Messaging: Personalize conversations and Improve Engagement for Better Returns

Conversational Messaging: Personalize conversations and Improve Engagement for Better Returns Customer engagement is one of the critical business priorities to drive revenue. Business ventures often try new ways to increase customer engagement, satisfaction, and revenue. This is where real-time one-on-one conversation comes into the picture as the best option to…

NPS

10 Jan: How to Collect and Calculate NPS over SMS

How to Collect and Calculate NPS over SMS Every organization puts its best efforts into making its products and services stand out from the competitors and maximizing customer satisfaction in every way. But it’s always the customer’s opinion and experience that influence product success in the market. Thus, it becomes…