Documentation

Utility Bar

A late response to incoming messages can lead to the loss of many opportunities. Identification of newer and older messages in just one glance with the help of color codes allows users to prioritize responses and respond faster to maximize conversions.

Conversation View

Better customer handling is the key to long-lasting relationships with customers. With conversation history and message format & filters options, agents can pick up the conversation from where they left and get into meaningful interactions, and carry on conversations on the customer’s preferred channel.

Link Tracking

URLs provide an effective way to send any detailed information without exhausting the character limit. With auto-shortened URLs, users can redirect audiences to the desired page and gauge their intent by measuring a URL click-through rate. Above all, users can improve their brand recognition and trust for things like payment gateways with the help of custom branded links.

SMS Drip Campaign

Automation is the key to accelerate business processes. SMS Drip Campaign is robust messaging automation that helps businesses send a series of text messages at their preferred date and time. Users don’t have to keep track of every text that needs to go out which reduces their manual intervention after initiating a campaign.

Application Numbers

Every type of application number or phone number comes with distinct qualities. So, understanding of application numbers allows users to pick the one for them suited most to their use case and achieve the desired outcome like brand recall, marketing, outbound messaging, or inbound messaging.

Bulk Messaging

Business messaging needs aren't just limited to one or two messages. So, bulk messaging is a dime a dozen requirement of businesses of all sizes. Governor limits on audience size pose new challenges while messaging in bulk, but that's not the case with 360 SMS. Users can scale interactions and reach out to millions conveniently without investing much time.

Availability Management

It could be frustrating for customers when they keep calling, and no one responds. With the ability to manage their availability, agents can control the flow of calls by marking their status. This helps route calls to the next available agent and connect customers faster with the relevant department member.

Conversation Manager

It takes up a lot to manage conversations at scale and reply in bulk to incoming texts faster. But with the help of a single-window console, users can perform many of their text operations using a single screen. Users can filter responses, send bulk replies, export filtered lists in PDF or excel format, and edit records using a single window pane. This reduces a lot of navigation for users and allows them to perform much more efficiently.

Voicemails

It could be frustrating for customers when they keep calling, and no one responds. With the ability to manage their availability, agents can control the flow of calls by marking their status. This helps route calls to the next available agent and connect customers faster with the relevant department member.

iText

Configuring and running chatbots for each new change can take enormous developer effort, which immensely affects business budgets. But 360 SMS intelligent texting makes its users self-sufficient to configure a Survey and Questionnaire on their own up to any complexity, even without technical knowledge. This helps users to eliminate dependency on experts saving a lot of precious business time.

Sticky Sender

Inconsistent international originator numbers pose trust issues for customers, and they are less likely to respond. 360 SMS Sticky Sender allows users to be consistent with sender identity even while messaging in bulk. Its capability to automatically pick the last number used for texting adds convenience to users and helps them to maximize responses.

Standard Automation

Text automation helps users to get into multiple conversations simultaneously and focus on core-priority areas of business. In addition to no-code automation, 360 SMS also provides standard automation capabilities for the most complex and unique business use-cases. Consequently, users can get desired functionalities through automation and streamline their processes.

Opt-in/ Opt-out Compliance

Texting a prospect or customer without consent can lead to immense consequences and heavy financial penalties. 360 SMS offers its users a layered consent management system that helps to manage opt-in and opt-outs. Users can manage opt-in and opt-out by number, user, and other custom preferences like channel, department, specific person, etc.

SMS Group Chat

Salesforce apps can help users extend the capabilities of their Salesforce CRM by installing applications created by assorted Independent Software Vendors (ISVs) and hosted the AppExchange marketplace. AppExchange provides the best platform to find the right app for your specific business use-cases by considering certain parameters of an app listing.

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