Installation
Salesforce apps can help users extend the capabilities of their Salesforce CRM by installing applications created by assorted Independent Software Vendors (ISVs) and hosted the AppExchange marketplace. AppExchange provides the best platform to find the right app for your specific business use-cases by considering certain parameters of an app listing.
Utility Bar
A late response to incoming messages can lead to the loss of many opportunities. Identification of newer and older messages in just one glance with the help of color codes allows users to prioritize responses and respond faster to maximize conversions.
Conversation View
Better customer handling is the key to long-lasting relationships with customers. With conversation history and message format & filters options, agents can pick up the conversation from where they left and get into meaningful interactions, and carry on conversations on the customer's preferred channel.
Link Tracking
URLs provide an effective way to send any detailed information without exhausting the character limit. With auto-shortened URLs, users can redirect audiences to the desired page and gauge their intent by measuring a URL click-through rate.