AI-Powered SMS for Salesforce: Automate Customer Conversations Business discussions are no longer restricted to communication through email and the telephone. Clients want fast, personalized responses over their channels of choice, and SMS remains one of the most direct methods of contact. Here is the twist: customers do not have time…
Improve Outreach with Automated Salesforce Ringless Voicemail In the world of always being available, users have to manage all their incoming calls, emails, social media notifications, as well as messages on all possible available channels. It is a busy, cluttered communication environment in which even the finest outreach might be…
Salesforce Short Codes: Benefits, Use Cases, and Setup There are times when you need to communicate with thousands of people in real-time; ordinary texting will not suffice. That’s where short code for texting comes in. Such 5- to 6-digit numbers included are specifically customized to suit businesses that require scale,…
Boost Customer Engagement with Salesforce SMS Marketing You’ve sent emails. Posted updates. Maybe even tried chatbots. When it comes to customer hearing back, though, at least silence speaks volumes. Messages go unseen. Replies are rare. And your engagement strategy really begins to become guesswork. That is why other businesses are…
Salesforce Digital Engagement: Let’s Unify 11+ Channels In the era of digitalization, where everything is rapidly changing due to the demands of the modern economy, it is not sufficient to be just available in several channels. Customers expect more than being available; they require fast responses, personalization, and a smooth…
